Returns & Refunds

We want you to feel confident ordering from us. UK consumer law gives you strong rights on returns and refunds, and we honour them in full. The summary below explains how it works in practice — and where we go beyond the minimum your statutory rights require.

1. Your right to cancel — 14 days

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within14 days of receiving it. You then have a further 14 days to return the goods to us.

Important sealed-supplement exception (regulation 28(3)(b)): the cancellation right does NOT apply to supplement products where the seal has been broken, because once a seal is broken a food supplement cannot be safely resold to another customer. This is a statutory exception, not a policy of ours. Examples:

• You receive your stack, change your mind, the bottles are unopened with seals intact → full refund.
• You receive your stack, open one bottle to try, decide it's not for you → the opened bottle is non-refundable; unopened bottles can still be returned for refund.
• You receive your stack and find it was damaged in transit or wrong items were sent → see Section 4 below. The sealed-supplement exception does NOT override your rights for faulty/incorrect items.

2. How to start a cancellation / return

Email [email protected]with your order number and which items you want to return. We'll confirm the return is eligible and send you instructions including the return address.

You don't need to give a reason. A brief one helps us improve, but it's optional.

Please package the items securely with the original packaging if possible. You're responsible for the items until they reach us — we recommend a tracked return service.

3. Return postage

• If you're returning because you changed your mind: you pay return postage.
• If we sent you the wrong item, the item was faulty, or it was damaged in transit: we pay return postage (we'll send a pre-paid label or refund the cost on receipt).

4. Faulty, damaged, or wrong items

Under the Consumer Rights Act 2015, the goods we send you must be of satisfactory quality, fit for purpose, and as described. If they're not, your rights are stronger than the 14-day cancellation window:

• Within 30 days of delivery: you're entitled to a short-term right to reject — full refund.
• Within 6 months: we'll repair or replace; if we can't (rare for supplements), full refund.
• After 6 months: we'll work with you to resolve fairly, taking expected product life into account.

Email [email protected]with your order number and a photo (if there's visible damage). We'll arrange a replacement or refund without you needing to quote any specific law at us — just tell us what's wrong.

5. When you receive your refund

Once we receive your return (or, for change-of-mind cancellations, once we have proof of postage), we'll process your refund within 5 business days. The funds will arrive back on the original payment method within a further 5–10 business days, depending on your bank.

The refund includes the cost of the items plus any standard outbound shipping you paid. If you chose an upgraded delivery method (e.g. next-day), we refund only the cost of standard delivery.

6. Wellness plan refunds

The personalised meal + movement plan is delivered as a digital good bundled with your supplement purchase. Under UK law, digital goods supplied immediately after purchase are exempt from the 14-day cancellation right once you've consented to immediate access (which we make clear at checkout).

If the supplement portion of an order is returned for a refund, we will refund the supplement portion in full. The wellness plan remains accessible to you at its plan URL — we don't revoke access on a refund unless the entire order was clearly fraudulent.

7. Stripe + payment-method refunds

All refunds are processed through Stripe back to the card or wallet you used. We can't refund to a different card or to a bank account directly. If your original card has been closed, your bank will normally still apply the refund to your account behind it — speak to your bank if it doesn't appear.

8. Unhappy with our response?

If you feel we haven't resolved a return or refund fairly, see our Complaints policy for how to escalate. Your statutory rights under the Consumer Contracts Regulations 2013, Consumer Rights Act 2015, and other UK consumer law are not affected by anything on this page.

Last updated 13 June 2026. Questions? [email protected].