How we get your order to you — and what happens if something goes wrong. Last updated 13 June 2026.
We dispatch every order from our UK fulfilment partner within 1–2 business days of payment clearing. Most UK customers receive their order within 2–5 business days of dispatch — total typical time door to door is 3–7 business days.
We currently ship to addresses in the United Kingdom only— England, Wales, Scotland and Northern Ireland. We're working on EU + Republic of Ireland delivery; if you'd like an email when those open up, get in touch at [email protected].
We do not currently ship to the Channel Islands, Isle of Man, BFPO addresses, or off-grid addresses. If you're unsure whether we can reach you, email us before you order.
The applicable rate is shown on the Stripe Checkout page before you confirm payment. Free shipping applies to the subtotal AFTER any promo code is applied — so a £22 cart with a 15% discount that brings the total to £18.70 will be charged the £4.99 rate.
From dispatch:
These are estimates from our carrier — they aren't guaranteed. Bank holidays, severe weather, and periods of high carrier volume (Christmas, sale periods) can extend transit by a day or two.
Orders placed on weekends or bank holidays are dispatched on the next business day.
When your order is dispatched you'll receive an email from [email protected] with a tracking link. Click it any time to see the latest carrier scan. If you signed in to your account when ordering, the same tracking link is available from your account.
If our carrier can't deliver because no-one was available to receive the parcel, they'll normally either leave it with a neighbour, leave it in a designated safe place, or take it to a local collection point. Their card or app will tell you what happened. You typically have 7–14 days to collect from a depot before the parcel comes back to us.
If a parcel is returned to us as undeliverable, we will email you to arrange re-delivery. A second dispatch may incur an additional shipping fee.
We can amend the shipping address up until the moment the order is handed to the carrier. Email [email protected] as soon as possible with your order number and the correct address.
Once an order has shipped we cannot reroute it. If a parcel is delivered to the address you entered at checkout but it's incorrect, the parcel is your responsibility to recover. We're happy to help you contact the carrier; we can't refund or replace an order delivered to a customer-entered address.
If your tracking hasn't updated in 7 business days, or the parcel arrives damaged, please contact [email protected]with your order number and photos (if damage is visible). We'll open an investigation with our carrier and arrange a replacement or full refund — whichever you prefer — once the loss or damage is confirmed.
Time limit: please report missing or damaged parcels within 30 daysof the dispatch email. After 30 days the carrier's loss-claims window has typically closed and we can't recover the cost from them.
Because we ship only within the UK, there are no customs duties or import taxes on our shipments at the moment. If we open EU delivery in future, that will change and we'll update this page.
We ship in recycled cardboard with paper-tape sealing. Inner packaging is glass bottles (recyclable), amber-glass tincture bottles (recyclable), and plant-based pouches for capsules where appropriate. No single-use plastic in our outers.
Anything not covered above, email [email protected]. See also our Returns policy for what to do if you need to send something back.
Last updated 13 June 2026.